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Terms of service

Updated: 29 September 2026. Version 2026-09-29.9.

Operator

The Semut Live service (semut.live) is operated by Kayz Asia Sdn. Bhd. (201801004379). In these terms, "Semut Live", "we" and "us" refer to that operator. The Semut Live brand is owned by Khairulzul Enterprise (202403028717); the platform, billing and receipts are operated by Kayz Asia Sdn. Bhd. (201801004379).

1. The service

Semut Live provides an AI live host that streams sales content to the customer's own platform account, using the RTMP URL and stream key the customer provides.

2. Customer responsibilities

  • Product details, prices and promotions are accurate and lawful.
  • The customer follows each platform's terms (Shopee, Facebook and YouTube), including AI-content labelling rules.
  • The "✦ AI Host" (Malay "Hos AI", 中文 "AI主播") label is shown on the video by default. If the customer turns it off, the customer is fully responsible for disclosing AI content through the platform's own settings (e.g. YouTube's "Altered or synthetic content", Facebook's "AI info"). Semut Live is not liable for account restrictions caused by missing disclosure; every label change is logged.
  • The customer does not sell prohibited goods or make false claims.

2a. Product legality & intellectual property

  • The customer is solely responsible for the legality of the products sold, including copyright, trademarks, patents and designs. Counterfeit, replica or unauthorised branded goods are prohibited.
  • Semut Live may flag or block products, or suspend the service, for products suspected of breaking the law, intellectual property rights or platform policies.
  • No refund for sessions stopped or not run because of such a violation.

Prohibited products & copyright →

2a. Unique avatar

Real live sessions use the customer's own unique avatar (generated via semut.live or an uploaded and approved photo). Stock avatars are starting styles for demos and previews only. Each account gets 1 avatar slot; extra slots are RM50 one-time. Generating candidates is free (daily round limit). Once the customer confirms an avatar, replacing it costs RM20; the replaced avatar is retired and reserved — never reused by anyone. Generated avatars are fictional faces, not real people; customers may not request the likeness of celebrities, public figures or children.

2b. Prohibited products & content

Customers must comply with Malaysian law and each platform's policies. The following are prohibited on semut.live (products, session content, quiz questions and stories):

  • Drugs & controlled substances, including "legal highs", ketum, CBD / cannabis.
  • Weapons, replica weapons, explosives and illegal fireworks.
  • Alcohol / alcoholic drinks (even if licensed).
  • Cigarettes, vapes / e-cigarettes and vape liquids.
  • Pornographic, nude or sexual content, and adult products.
  • Gambling, illegal lotteries, get-rich-quick schemes, unlicensed MLM / investments, crypto "signals".
  • Counterfeit, pirated and stolen goods.
  • Medicines & health products not registered with KKM / NPRA, or claiming to treat / cure disease.
  • Protected wildlife and its products.
  • Fake documents, personal data, and social media accounts.
  • Hate, racial or religious content, defamation, and politics.
  • Anything against Malaysian law.

Products and content are checked automatically and by our team. Consequences of a breach: the product is rejected, the booking is cancelled without a Replacement Slot, the account is suspended, and a report is made to the authorities where required.

2c. Quiz prizes & giveaways

Prizes, vouchers and giveaways in quizzes or live sessions are entirely the seller's responsibility. semut.live does not provide, guarantee, deliver or bear the cost of any prize, and is not involved in choosing or contacting winners beyond showing the winner's name on the video. Sellers must comply with Malaysian contest & consumer-protection law and platform policies (including Facebook, YouTube and Shopee giveaway rules).

3. Bookings, cancellation & Replacement Slots

  1. No refunds. Payments for bookings are not returned in any monetary form.
  2. Cancelling at least 24 hours before the session starts is replaced with a "Replacement Slot" (Replacement Slot): the same number of hours in the same time band (Day or Night) as the cancelled booking.
  3. Replacement Slots are valid for 90 days from the cancellation date and can be used to book any slot in the same time band. Unused Replacement Slots expire automatically after that period without any compensation.
  4. Replacement Slots cannot be moved between time bands (Day hours cannot be used for Night slots and vice versa), cannot be exchanged for money and cannot be transferred to another account.
  5. Cancelling less than 24 hours before the session is still allowed but the booking is FORFEITED — no Replacement Slot and no refund.
  6. For packages, the hours of a session cancelled at least 24 hours ahead are returned to the package.
  7. If a session fails because of a problem on our side, a Replacement Slot for the affected hours (or package hours) is given automatically, once per booking.
  8. Every cancellation needs a two-step confirmation: you are shown the consequence (Replacement Slot or forfeiture), must confirm that you understand, and type BATAL. The 24-hour rule is re-checked by the system at the moment of cancellation.
  9. Change date/time: at least 24 hours before the session, up to 2 times per booking, subject to capacity and host availability. If the new time is more expensive the difference is charged; if cheaper, nothing is refunded.
  10. Free test sessions are private previews, not broadcast, not billed and subject to capacity.

4. Custom avatars & photos of people

Customers may only upload photos of themselves or of people who have given written permission, and never of public figures. Uploading images of children or anyone under 18 is strictly prohibited; such content will be removed immediately and the account may be suspended.

4a. Library avatars are Semut Live property

  • Library avatars, AI host faces and all images, scenes and videos generated by this platform are the property of Semut Live.
  • They must not be downloaded, copied, reused, uploaded as your own avatar or used outside this platform.
  • Violations may lead to account suspension without a refund.

5. Technical problems

If a session fails because of a problem on our side, a Replacement Slot is given (see section 3). We are not responsible for platform-side outages or restrictions on the customer's account.

5a. Third-party platform actions

Live streams run on the customer's own platform accounts (Facebook, YouTube, Shopee and others). Each platform has its own policies, community guidelines and enforcement systems, which can change at any time without notice. The customer is fully responsible for making sure their account, content, products and usage comply with those platform policies — including the duty to disclose AI-generated content, restrictions on certain products, copyright/trademarks, and age limits.

To the extent permitted by law, Kayz Asia Sdn. Bhd. (semut.live) is not liable for any restriction, suspension, reduced reach (shadowban), account termination, stream cancellation, loss of followers, sales or income, or any other action taken by a third-party platform against the customer, whether or not related to the use of our service. Such platform actions do not entitle the customer to a refund or Replacement Slot, unless caused by a technical failure on semut.live's side before the stream started.

5b. Session recordings

Live sessions are recorded for quality control and troubleshooting. Recordings (video, audio, overlay & viewer comments received) are kept for 14 days, then deleted automatically. Customers can watch & download their sessions' recordings during that time. Viewer comments (public platform data) are processed to operate the host and stored with the recording for 14 days.

5c. Stream keys & lost live time

The customer is responsible for providing the correct RTMP URL and stream key before the session starts (or choosing Auto Live for Facebook / YouTube). Live time lost because the stream key is missing, wrong, expired or changed on the platform is the customer's responsibility and is not replaced. The host stays on standby and starts broadcasting as soon as a valid stream key is entered, until the session's original end time.

If live time is lost through a failure on our side (host engine / GPU, or a failure to create the automatic live through the Facebook / YouTube API that is not caused by the customer's account), Slot Ganti is issued automatically for the time lost, rounded up to the slot unit (1 hour) in the same time band.

5d. YouTube features

Our YouTube features (connecting a channel, Live Auto and live chat reading) use YouTube API Services. By using these features you agree to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms) and acknowledge the Google Privacy Policy (https://policies.google.com/privacy). The YouTube data we use and how to revoke access are described in our Privacy Policy (section "YouTube API Services").

YouTube Terms of Service · Google Privacy Policy · Privacy — YouTube API Services

6. Payment

Prices are in Malaysian Ringgit. Payments are processed through ToyyibPay (FPX — online banking) or confirmed manually by our team. Customers pay only the price shown, with no extra charges. No refunds unless required by law or for a charging mistake on our side; such refunds are made manually to the customer's bank account.

7. Eligibility & accounts

  • Account holders must be 18 or older and entitled to contract for themselves or their business.
  • You are responsible for your password and all activity in your account. Your email must be verified before booking.

8. Suspension & termination

We may suspend or terminate an account, or stop a session, if these terms, platform policies or the law are breached (including prohibited products, misuse of other people's faces or attempts to game the system). No refund or Replacement Slot is given for sessions stopped for these reasons. You can close your account at any time by emailing us.

9. Chargebacks

Contact us first about any payment problem. A chargeback for a session that was prepared or delivered may suspend the account until resolved, and the related bookings are cancelled.

10. Limitation of liability

The service is provided "as is". To the extent permitted by law, our liability for any claim is limited to the amount you paid for the booking concerned, and we are not liable for lost sales, profits or blocked platform accounts. Nothing in these terms limits your rights under the Consumer Protection Act 1999.

11. Governing law & jurisdiction

These terms are governed by Malaysian law. Disputes are first settled amicably; otherwise at the Tribunal for Consumer Claims Malaysia or the Malaysian courts.

12. Changes to these terms

We may update these terms. Material changes are announced by email or in the dashboard at least 7 days before they take effect; paid bookings stay under the terms in force when they were made.

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